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Help Desk Software Solutions


What are the typical software functions and why? What should I be looking for?


COMMON FUNCTIONALITY

  • Helpdesk software systems range in complexity from basic ticket logging to fully integrated CRM systems.
  • Functionality is varied but the essential core elements are the recording and tracking of support requests.
  • Reporting is also key and often complimented by a third party application for user-definable reports.
  • Service Level management is often crucial to the helpdesk process as a measure of itís success This is usually an automated benefit of the helpdesk application.


THE FEATURES OF A LEADING SYSTEM

To demonstrate and illustrate the capabilities of a leading edge solution, we have produced a page describing the features of the SiteHelpDesk product. These can be viewed on the this page.



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Help Desk Software Solutions: Helpdesk Solution Functionality

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