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What are the typical software functions and why? What should I be looking for?
COMMON FUNCTIONALITY
- Helpdesk software systems range in complexity from basic ticket logging to fully integrated CRM systems.
- Functionality is varied but the essential core elements are the recording and tracking of support requests.
- Reporting is also key and often complimented by a third party application for user-definable reports.
- Service Level management is often crucial to the helpdesk process as a measure of it�s success This is usually an automated benefit of the helpdesk application.
THE FEATURES OF A LEADING SYSTEM
To demonstrate and illustrate the capabilities of a leading edge solution, we have produced a page describing the features of the SiteHelpDesk product. These can be viewed on the this page.
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