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Help Desk Related Downloads and Resources



HELP DESK SOFTWARE

The vendors of the SiteHelpDesk product have provided a copy of the software for a free, no obligation, trial. To download your copy, visit the SiteHelpDesk Download Page.



A SERVICE LEVEL AGREEMENT

Although strictly speaking not a download, the SLA Toolkit's Service Level Agreement web site provides a substantial number of graphics to illustrate the contents of an SLA.



DISASTER RECOVERY PLANS

Disaster recovery planning is a core responsibility for help desk management. The Disaster Recovery Shop offers a range of templates and solutions.



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