The Start Point for Help Desk Software and Information

HELP DESK SOFTWARE The vendors of the SiteHelpDesk product have provided a copy of the software for a free, no obligation, trial. To download your copy, visit the SiteHelpDesk Download Page. A SERVICE LEVEL AGREEMENT Although strictly speaking not a download, the SLA Toolkit's Service Level Agreement web site provides a substantial number of graphics to illustrate the contents of an SLA. DISASTER RECOVERY PLANS Disaster recovery planning is a core responsibility for help desk management. The Disaster Recovery Shop offers a range of templates and solutions.