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Sometimes, the function is outsourced, in which case transition planning, contract development and a host of other specific tasks need to be undertaken. Again, there is no room for short cuts.
In recent months a tool has emerged to help all these issues to be addressed far more readily. The Call Center Management Toolkit contains a wide range of components to give management a head start in dealing with each of these tasks. It includes:
This unique set of essential documents and materials is provided largely in MS-Word format, and is fully downloadable on purchase ($US 199). It is documented on its own specific web site: Call Center Management
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