Help Desk Software World
|Help Desk Software Information: Call Center Management|
Each discipline uses a standard approach, covering: why, activities, results, goal, costs and crititcally, the benefits of applying consistent and high quality management. It is clear how these issues are core to the management of both the help desk and the call center.
This presentation takes you through these different issues one by one, and includes diagrams and explanatory text. It is recommended that they be read one by one in the following order:
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