The Directory of Help Desk Software Solutions and Information: ITIL - Benefits

�         Improved Customer Service perception and satisfaction �         Increased accessibility through a single point of contact, communication, and information �         Better-quality and quicker turnaround of customer requests �         Improved teamwork and communication �         Enhanced focus and a proactive approach to Service provision �         A reduced negative business impact �         Better managed infrastructure and control �         Improved usage of IT support resources and increased productivity of business personnel �         More meaningful management information to support decisions. One key benefit of a Call center is the provision of management information; �          Staff resource usage �          Service deficiencies �          Service performance and target achievement �          Customer training needs �          Associated costs.