The Directory of Help Desk Software Solutions and Information: ITIL - Cost

·         Personnel – to man Call center (Set-up and ongoing) ·         Accommodation – Physical location (Set-up and ongoing) ·         Software – Tools (Set-up and ongoing) ·         Hardware – Infrastructure (Set-up) ·         Education – Training (Set-up and ongoing) ·         Procedures – external consultants etc (Set-up) Return to Call Center Management and ITIL

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