The Directory of Help Desk Software Solutions and Information: ITIL - Cost

�         Personnel � to man Call center (Set-up and ongoing) �         Accommodation � Physical location (Set-up and ongoing) �         Software � Tools (Set-up and ongoing) �         Hardware � Infrastructure (Set-up) �         Education � Training (Set-up and ongoing) �         Procedures � external consultants etc (Set-up) Return to Call Center Management and ITIL

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