Help Desk World |
The Directory of Help Desk Software Solutions and Information: ITIL Goal |
1. To provide a single point of contact for Customers
2. To facilitate the restoration of normal operational service with minimal business impact on the Customer within agreed service levels and business priorities.
Note:
The main types of Call centers are: Unskilled
Call center
call dispatching, incident tracking, feedback mechanism to clients Skilled
Call center
large number of incidents are solved at the Call center Expert
Call center
incorporates Incident Management and Problem Management (partly).
Most incidents are solved at the Call center
|
HELP DESK SOFTWARE ~ DOWNLOADS ~ CONTACTS
Copyright © 2003