The Directory of Help Desk Software Solutions and Information: ITIL - Results

To introduce and maintain a successful Call center, it is essential that: �          Business needs are understood �          Customer requirements are understood �          Investment is made in training for Customers, support teams and Call center staff �          Service objectives, goals and deliverables are clearly defined �          Service levels are practical, agreed, and regularly reviewed �          The benefits are accepted by the business. Return to Call Center Management and ITIL

Copyright © 2003