The Directory of Help Desk Software Solutions and Information

Cost reductions are a necessity in today's economy and internal support groups are a frequent cost reduction target. Call centers and desktop support teams need to ensure that their services are clearly defined and aligned with business needs. The Call Center is a single point of contact (SPOC) for end-users who need help. Without this single point of contact an organization would face major losses in time spent on looking for ways to fix issues and get help.   Return to Call Center Management and ITIL

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