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Call Center Management Using ITIL: Why

Cost reductions are a necessity in today's economy and internal support groups are a frequent cost reduction target. Call centers and desktop support teams need to ensure that their services are clearly defined and aligned with business needs.

The Call Center is a single point of contact (SPOC) for end-users who need help. Without this single point of contact an organization would face major losses in time spent on looking for ways to fix issues and get help.


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Help Desk Software World: Call Center Management Using ITIL (Why)

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